I am interested, how can I apply?
The gateway for registering your interest and getting a unique reference number (URN) was open from 16 August to 16 September and is therefore now closed. The Government will decide when/if to reopen this. Keep checking the Government’s VRTB website for latest updates. Visit the Government’s Right to Buy website http://midlands.righttobuy.gov.uk for updates.
You cannot contact us to go any further with the purchase if you have not been allocated a URN.
Because this is a pilot, the number of sales is strictly limited. Not everyone who enters will be able to receive a URN. Successful entrants will be selected at random through a computer ballot undertaken by the Government.
Shortly after the ballot closes, you will receive an email from the Government informing you if your entry has been successful in the ballot.
- If successful, you will be emailed within 4 weeks with a URN, which you will need to make your application to us.
- Your URN will last for 4 weeks from the date when you receive it. After this it will no longer work. You therefore need to make sure you contact us straight away once you have been allocated a URN by the Government in order to start the process of buying your home. You will need to ring us on 0330 123 0700 to request an application form to be sent to you. You will be asked to quote your URN before we can send you a form. You will not be able to apply if you do not have a valid URN.
Please note that, even if you do receive a URN, there is no guarantee that you will be able to buy your home. This depends on the eligibility of your home and its affordability to you. We will let you know if you or your property are not eligible to take part.
This flowchart explains what happens after you have obtained your URN - Customer Flowchart [pdf] 232KB
Things to note:
- There are strict timescales associated with the sales process. It’s important that you keep to the timescales as if you do not it may result in your application being cancelled. These are explained in our VRTB flowchart and Portable Discount flowchart. Our VRTB Sales Policy and Portable Discount Policy also sets out further details about what is involved in the process.
- You will be required to submit several pieces of information as part of the application process. This will allow us to check that you are eligible to take part. We may suspend an application at any time during the application process if we suspect fraud or money laundering. Our VRTB Sales Policy (link to policy) provides further information about this.
- You will have to pay us a £250 administration fee. This will be refunded either when the sale is completed or if we have to turn you down because you do not meet the eligibility requirements. You will not be refunded if you decide to stop proceeding with the sale – for example, due to difficulty of raising the funds.
- As part of the process set by the Government we will have to ask the Government for approval before we can complete the sale. This means that there may be occasions where we have to refuse the sale as the Government has told us we cannot proceed due to a shortage of funding. If this is the case, we will let you know.
How many people are going to be let into the pilot?
The pilot has a budget of £200m, which is funded by the government. It is for Government to determine the numbers of places it can fund.
I haven't heard anything from the ballot results. What do I do?
- The Government are using a ballot because they believe this is the fairest way of allocating the limited number of places available in this pilot project.
- Firstly, check the timescales on the Government’s website to see when you should expect to be contacted about the ballot. Not everyone will be contacted at the same time, and as it takes time to administer the ballot you will not know your result straight away.
- If you have not received an email with your results after you expected to, make sure you check your junk mail folder.
- If you are still concerned, the Government’s Right to Buy agents will available to answer any queries, Monday to Friday, 9am to 6pm (except bank holidays). They can be called on 0300 123 0913 or emailed at email@example.com.
Why haven't I been selected by the ballot
- A limited number of places are available on the pilot and not everyone who has entered the ballot will be able to participate.
- Applicants were selected at random by ballot after the Government Gateway has closed. This decision was taken by government, who believed this is to be the fairest way of allocating the limited number of places available in this pilot project.
I was unsuccessful in the ballot, can I appeal?
You will not be able to appeal the decision. The number of sales in the pilot is limited and successful applicants for URNs will be selected by the Government using a strictly random ballot.
Can I appeal your decision not to sell my home?
You cannot appeal against the policies we have set up about exclusions and portability, but you can complain to the Housing Ombudsman if you think we haven’t properly followed those policies.
More information about the Housing Ombudsman can be found at www.housing-ombudsman.org.uk. You can call them on 0300 111 3000 or write to them at: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ
What happens if I miss the window for entering URNs?
There are no immediate plans to reopen the ballot. However, any decision by Government on this would depend on the level of demand. You can sign up for more information on the Government’s website at https://righttobuy.gov.uk/am-i-eligible/housing-association-tenants/ and you will receive any new information.
Why is the Government picking people by ballot?
The decision to allocate places on the scheme via a ballot was made by the Government. The Government is using a ballot because they believe this is the fairest way of allocating the limited number of places available in this pilot. The alternative would have been to allocate spaces on a first come, first served basis. Government felt that this would have disadvantaged tenants with accessibility issues or those who could not get onto the internet in the first few days of opening.