In Sight - Our Active Learning

Insight is all about understanding our customers and the experiences they have with us. We use all of the activities in our Involvement Structure to gather views, opinions, data and analysis. We use these  in-depth insight to help us plan and deliver our services.   Insights include: Feedback from complaints, Themes of complaints, Avoidable contacts, compliments, Social media, Survey findings.

If you would like to know more please email gboulton@fortisliving.com