Report a repair

For emergency repairs always call us on 0330 123 0700

If you suspect a gas leak, you must phone the gas emergency number on 0800 111 999

Before you contact us, check to see if the repair is your responsibility by looking at our Repairs & Maintenance Leaflet [pdf] 4MB

Feedback about your repair

Have you had a repair carried out in the last two days by one of our team? If the answer is yes, you may receive a call from Voicescape who collect customer feedback on our behalf. This is a chance to tell us about the service you received and give us honest feedback so we can improve what we do for next time. 

Any information collected will only been seen by a small number of Fortis Living employees and Voicescapes will not retain any of your data. If you report any problem with our service, we will give you a call back within 5 working days to discuss.  If you have any questions or want to opt out of the survey, please email realtimesurveys@waterloo.org.uk. For more information take a look at our feedback to us.pdf [pdf] 68KB document.